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|Frequently Asked Questions about our Bridal Shop Online
1) What is your Return Policy & Cancellation Policy?
In order for us to guarantee and keep all the bridal gowns and bridesmaid dresses to be brand new, we do not accept any returns for any reason. All sales are final. Please understand that this is the only way we can keep our prices low, offer a discount bridal service and make all of the brides who visit our bridal shop online happy. We do accept size exchange as stated below.
In case you need to cancel your order, your must email us within 24 hours. Any cancellation notice made after 24 hours will NOT be accepted. No exceptions.
2) I ordered the wrong size ... Can I Exchange it?
In order to qualify for a size exchange, please contact us via email within 3 calendar days of receiving the wedding dress. After the 3rd day, we no longer accept exchanges. Once you email us, you will be given an Exchange Authorization number. You must have this authorization number to exchange your wedding gown. Be sure to write this number on the OUTSIDE of the box when sending the wedding gown back. Any package received without the Authorization number on the outside of the box will be refused and it will not qualify for an exchange. No exceptions. You must send the wedding gown back to arrive at our bridal shop within 10 business days to qualify for an exchange.
There will be a 10% exchanging fee, in order to cover the shipping cost to resend the dress. We do not exchange any other bridal accessories or bridesmaid dresses, so please be sure to order the correct size.
All wedding dresses need to have their original tags with their original bags in order to exchange the gown. We do not take back or exchange any dress that is altered in any way or with stains, dirt, make-up, cigarette odor, perfume etc. All wedding dresses must pass inspection test through our QA department to qualify for an exchange.
Please note that any size exchanges, which did not follow our procedures above in a timely manner, will not qualify for a size exchange.
For international customers, please understand that all sales are final and please be sure to order the correct size.
3) I don’t know which size to order…
Please click on “Sizing” for the Wedding Dress Size chart and use it as a guideline. It will show you how to measure yourself and help you decide on which size will best fit you.
4) Do you have a color chart for your Bridesmaid dresses?
Yes. Click here to view an approximate color chart.
5) How long does it take to receive my Wedding dress?
It usually takes 5-15 business days within any U.S. states. For international orders, it will take 15-20 business days. In rare cases, some wedding dresses may be backordered and may take longer than 15 business days. In such an event, we will contact you immediately to let you know when the dress is scheduled to ship. If your wedding is within less than 4weeks from the time of order, please check with us for the inventory of the dress before you place an order.
6) Why do your gowns cost so much less?
We are a wedding dresses online directory and bridal shop with little overhead. No store leases, inventory stocks. We skip the middleman and we are able to pass on the fascinating super deals to you and offer a variety of discount bridal dresses and bridesmaid dresses cheap. When you purchase a wedding dress through other bridal shops, by the time the dress is in your hand (in the consumer’s hand), these same dresses are over $1,000.00. Why not buy directly from our bridal shop online when you can buy a dress that no one had ever tried-on or touched for a great price. Most dresses at other bridal shops have been tried-on by so many other customers.
7) What is your Guarantee?
We guarantee that all the wedding dresses we ship are brand new, never worn, first quality wedding dresses. These gowns are guaranteed to be manufacturer direct.
8) How can I receive your Free Newsletter? Do I have to purchase in order to subscribe?
You do not need to buy anything from our bridal shop in order to receive a Free Newsletter. Just type in your name and email on our homepage to start receiving our newsletter. We provide many tips to save money while planning a cheap wedding.
9) You are offering Free Honeymoon or vacation with 20 locations. What are my choices?
You can choose from the following locations.
Daytona Beach, FL Seattle WA
Palm Springs, CA Laughlin, NV New Orleans, LA
Atlantic City, NJ Reno, NV Orlando, FL
Branson, MO Myrtle Beach, SC Lake Tahoe, NV
Anaheim, CA (Disneyland Area) San Antonio, TX Gatlinburg, TN
Pocono Mountains, PA Victoria, BC Mazatlan, MX
Puerto Vallarta, MX
10) How do I set up my Free Honeymoon and how does it work?
When you purchase your wedding dress from our bridal shop online, we are giving away a Free Honeymoon or vacation (2nights, 3 days). You will receive a certificate together with your wedding dress. This includes a hotel stay you can choose from 20 of the locations mentioned above in 8). There’s contact information on the certificate for you to schedule your vacation. Please note that there’s $12.00 processing fee and a room tax (usually $8-$12) charged by the hotel you will be staying at when using this certificate. You can use this certificate within 1 year. You can use it as a honeymoon or a vacation you may want to take later on.
11) Is there any Sales Tax?
7.75% sales tax applies to all California residents.
For International purchases, there may be customs and/or duty tax. All duties, taxes or other fees are the responsibility of the customer and Stylish Bridal is not liable for a shipping delay caused by a package held up at the airport or other port of entry due to unpaid duties or taxes. To avoid unexpected delays or charges, please check with your local authorities before placing your order.
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